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Nothing matches that yet
Try “top up”, “PIN”, “device” or “session” — or WhatsApp us and we will help you ourselves.
Still stuck? Ask a human.
Tell us your cellphone number and what you were doing — we answer every morning.
Quick fixes, in order
- 1 Check your time left. An expired plan looks exactly like a fault.
- 2 Forget the network, then rejoin. WiFi settings → WireWireFibre → Forget → connect again and log in.
- 3 Router off for two minutes. Switch it back on and give it a minute to come up.
- 4 Check SESSION and DEVICES. Your phone can show up as a new device — move the session onto it.
- 5 Still no IP address? That is on us. It is a router our NOC resets or a fibre ticket — WhatsApp us and we will sort it.
Good to know
R1 = 100 WireCoin · no contracts · no passwords, just a PIN · this help site works even when your data is finished.
Troubleshooting
The ten faults we actually see — what causes each one and exactly what to do.
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Sending it to us? Give us your cellphone number, your address, which device, and what you see on the screen — a screenshot is perfect. That is everything our NOC needs to reset a router or raise a fibre ticket without phoning you back.
Quick answers
The things people ask us most, in one line each.
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Tip: use the ← → keys to step through, or space to play and pause.
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& lightning-fast internet.
& lightning-fast internet.
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